Netflix's head of accessibility, Heather Dowdy, reveals some insights.

Growing up with deaf parents made Netflix's head of accessibility more conscious of bad TV subtitles.

Image Source: Social Media

Heather Howdy first realised people don't always use subtitles at her friend's house.

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Dowdy was Netflix's first accessibility director last year. Her deaf parents always had subtitling on.

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She uses her experience to make Netflix more accessible.

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11.5 million Americans have hearing problems, from difficulty hearing to deafness.

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40% of Netflix's global users utilise them daily, while 80% do so monthly.

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"It's crucial to know where technology can complement humans," she told Insider.

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Celtics Coach Udoka Faces Suspension After Affair with Staffer.

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